Booking terms and campground rules

This regulates booking, stay, use of accommodation, camping pitches, and other facilities with us.

The terms are established in accordance with Swedish law, camping industry practice, and guiding recommendations issued by the National Board for Consumer Disputes (ARN).

Booking and confirmation

A booking becomes binding once it has been confirmed, and the guest has received a booking number. Confirmation may be given verbally, in writing, or digitally.

When booking via the website, a written confirmation will be sent by email. If confirmation has not been received, the guest is responsible for contacting the campsite immediately. The guest is responsible for verifying that all details in the booking confirmation are correct.

According to the Act (2005:59) on distance contracts and contracts outside business premises, there is no right of withdrawal concerning accommodation, lodging, or leisure activities with a specific date or period. This means that bookings for cabins, rooms, and camping pitches cannot be cancelled after confirmed booking.

Minimum age requirement

To make a booking and enter into an agreement, the guest must be at least 18 years of age. The campsite reserves the right to increase the minimum age during certain periods.

The campsite may refuse to check-in or cancel a booking if valid identification cannot be presented.

The guest is responsible for accompanying minor travelers and for any damage or rule violations caused by them.

Payment and fees

An administrative fee of 150 SEK applies to bookings made by telephone or email. Online bookings and same-day drop-in bookings are free of charge.

Payment must be received by the campsite no later than 22:00 on the booking date. If payment is not received, the campsite reserves the right to cancel the booking without liability for compensation.

The campsite reserves the right to require advance payment, a deposit, or credit card details as security.

Cancellation, rebooking and cancellation protection

Without cancellation protection

The booking is binding upon confirmation. In case of cancellation without cancellation protection, the full booking amount will be charged in accordance with these terms.

With cancellation protection (350 SEK)

• Cancellation no later than 15:00, 7 days before arrival → 100 % refund
• Cancellation no later than 15:00, 3 days before arrival → 50 % refund
• Cancellation later than 15:00, 3 days before arrival → No refund

The cancellation protection fee and administrative fees are non-refundable.

Rebooking

Rebooking is permitted only if cancellation protection has been purchased and subject to availability. The same cabin or camping pitch cannot be guaranteed. Any price difference will be charged to the guest.

Discount codes and promotions

Any discount codes, campaigns, or special offers must be entered and activated at the time of booking in order to be valid. Discounts cannot be added, adjusted, or applied retroactively after a booking has been confirmed.

Rebooking for the purpose of obtaining a discount, promotion, or offer that was not applied at the time of the original booking is permitted only if cancellation protection has been purchased and must be carried out in accordance with the applicable cancellation and rebooking terms. The campsite reserves the right to refuse adjustments that conflict with these terms.

Check-in and check-out

Check-in is from 15:00 for cabins and rooms, and from 12:00 for camping pitches. Check-out must take place no later than 11:00 on the day of departure for all accommodation types. Late check-out without approval may result in a charge equivalent to an additional night’s stay.

The campsite reserves the right to refuse check-in in cases of unpaid bookings, incorrect information, security risks, or violations of applicable terms.

Late arrival and no-show

If the guest has not checked in or contacted the campsite by 17:00 on the day of arrival and no valid cancellation has been made, the booking will be considered a no-show.

In the event of a no-show, 100% of the total booking amount, including additional services and fees, will be charged. The campsite has the right to terminate the agreement and release the accommodation or camping pitch from the following day without refund.

Booking transfer

The booking is personal but may, subject to campsite approval, be transferred to another guest. Reception must be contacted in advance, and the new guest must be registered. An administrative fee of 150 SEK applies for such transfers.

The original guest remains responsible for the booking and payment until the transfer has been confirmed by the campsite.

Pricing errors and technical errors

The campsite reserves the right to correct obvious pricing errors, technical booking errors, incorrect discounts, or misuse of promotions.
Incorrect bookings may be cancelled without liability for compensation.

Force majeure

The campsite shall not be liable for failure to fulfil its obligations due to circumstances beyond its reasonable control, including but not limited to, extreme weather, power outages, governmental decisions, pandemics, labor disputes, operational disruptions, fire, flooding, or other unforeseen events. In cases of force majeure, the campsite reserves the right to modify, relocate, or cancel the stay without liability for damages. The campsite is not liable for accidents, personal injuries, or indirect damage except where mandatory law requires liability.

Right to refuse or cancel a stay

In cases of rule violations, disruptive behavior, safety risks, threats, intoxication, or violation of the law or rules of conduct, campsite staff, guards, or police have the right to immediately cancel the stay and evict the guest without refund. This also applies if such behavior is caused by the guest’s companions, minors, or visitors.

Safety and responsibility for children

Guardians are responsible for minors throughout the entire stay.
Playgrounds, activity areas, and bathing areas are used at the guest’s own risk. The campsite is not liable for accidents resulting from lack of supervision.

Complaints

The guest is obliged to inform the campsite staff without delay of any defects or deficiencies in the accommodation as soon as they are discovered. The campsite has the primary right to remedy the issue.
If this is not possible, the guest may be offered alternative accommodation subject to availability. Complaints submitted only after returning home do not entitle the guest to a price reduction, as the campsite has not had the opportunity to remedy the fault.

Lost keys and property damage

In the event of a lost key, the guest will be charged for lock replacement.
Guests are responsible for damage to buildings and inventory. Any costs for restoration, cleaning, or repairs will be charged to the guest.

Liability for valuables and insurance

The campsite is not responsible for loss, theft, or damage to guests’ valuables, belongings, vehicles, caravans, motorhomes, or other personal equipment, regardless of storage location. Guests are responsible for holding valid insurance covering personal belongings, vehicles, and personal injury.

Cleaning at check-out

Cabins and rooms must be left cleaned in accordance with the posted cleaning instructions. Responsibility for this lies with the person whose name appears in the booking. If cleaning has not been carried out or is not approved upon inspection, the campsite will charge a cleaning fee starting from 1200 SEK, depending on the size of the accommodation and the cleaning required. Final cleaning may be pre-booked at reception no later than the day before departure.

Number of guests and beds

The maximum number of people per camping pitch is six. Additional guests or overnight visitors are not permitted without prior approval from the campsite. Extra guests must be registered at reception and an additional fee applies. The number of guests in a cabin or room may not exceed the number of beds for which the accommodation is approved.
The campsite reserves the right to refuse check-in or cancel the stay if the maximum number of guests is exceeded.

Extra beds may only be provided in selected accommodation, subject to space and an additional fee. Privately brought beds, mattresses, or other sleeping arrangements are not permitted for fire and safety reasons.
For hygiene reasons, bed linen must be used in all beds. Bed linen and towels can be rented online at the time of booking or via the reception. In case of violation, a fee will be charged.

Parking of camping vehicles

Each camping pitch may accommodate a maximum of one camping unit (with awning/wind shelter) or tent, as well as one passenger car.
The tow hitch must always be positioned facing the road. Exceptions may be permitted with campsite approval. Vehicles may not be placed in front of the tow hitch. A minimum distance of 2 meters must be maintained between camping units and the pitch boundary.

Damage to the camping pitch caused by unauthorized installations shall be paid for by the camping guest.

Disposal of toilet waste

Emptying toilet waste and grey water may only take place at designated disposal points. In the event of a violation, the campsite reserves the right to interrupt the activity and charge costs for sanitation, cleaning, or any resulting damage.

Closure of facilities and operational changes

The campsite is not responsible for temporary closures of facilities such as accommodation units, service buildings, pool areas, or common spaces due to maintenance, safety reasons, or technical issues. If necessary, due to operational disruptions, maintenance, safety concerns, or force majeure, the campsite may offer equivalent accommodation without liability for compensation.

Commercial activities and sales

Sales, advertising, events, or other commercial activities are prohibited without prior approval from the campsite.

Smoking and pets

Smoking is prohibited in all cabins, rooms, and service buildings. Violations will result in a cleaning fee.

Pets are permitted in certain accommodation for a fee of 500 SEK per stay. For allergy considerations, animals are not allowed in the reception, rooms, or service buildings.

Pets must be kept on a leash, walked outside the campsite area, and must not cause disturbances. Pets are not permitted in the pool area or on the beach at Byske Havsbad. A designated section of the beach is available for guests with pets.

Guide dogs are exempt from the above restrictions.

Electric vehicles and charging

Charging stations for electric vehicles are located in direct connection to the campsite area. For safety and fire protection reasons, charging electric cars, plug-in hybrids, and other rechargeable vehicles is only permitted at designated charging stations, in accordance with the facility map and instructions. Charging via electrical outlets in cabins, service buildings, or camping pitches is not permitted. In the event of a violation, the campsite reserves the right to interrupt charging, take necessary measures, and charge a fee for rule violations, increased fire risk, electricity consumption, wear and tear, or any resulting damage.

Vehicles, gates and parking

For the comfort of all guests, entrance gates remain closed between 23:00 and 7:00. Guests arriving after 23:00 will be directed to park outside the campsite area.

The speed limit within the campsite area is a maximum of 20 km/h.

Sauna booking

The sauna may only be used by campsite guests and in accordance with applicable safety regulations. Children under the age of 12 may only use the sauna when accompanied by a responsible adult. Guardians are responsible for minors. The person booking the sauna is responsible for maintaining orders and for any damage occurring during the booking period. The campsite’s rules and code of conduct also apply in the sauna.
The campsite reserves the right to terminate an ongoing sauna booking without refund in the event of rule violations.

Fireworks and firecrackers

For safety and fire protection reasons, the use of fireworks, firecrackers, pyrotechnic products, or similar items is not permitted within the campsite area.

Violations may result in immediate eviction without refund. The campsite reserves the right to contact the police and charge costs for damage, disturbances, or safety measures arising from such violations.

Vehicle washing

Washing of cars, motorhomes, caravans, or other vehicles is not permitted within the campsite area.

This prohibition applies for environmental and drainage reasons, as well as to protect the ground, water systems, and common areas. In the event of a violation, the campsite reserves the right to interrupt the activity and charge costs for sanitation, cleaning, or any resulting damage.

Drones and aerial cameras

The use of drones, aerial cameras, or other unmanned aircraft is not permitted within the campsite area without prior written permission from the campsite. This prohibition is based on considerations of safety, personal integrity, and applicable aviation regulations. Unauthorized use may result in immediate eviction without refund. The campsite reserves the right to contact the police if necessary and to charge costs for disturbances or damages arising from rule violations.

Service Buildings

During weeks 25–33, all service buildings are open 24 hours a day for guests. During the rest of the year, some service buildings are closed, please see website for current information.

Cash-Free site

The campsite is cash-free. Payments can be made using debit or credit cards. Swish is also accepted in the café, shop, and rentals.

Camping Key Europe

To facilitate check-in at reception, guests may use the Camping Key app, where either a free digital Camping ID or a digital Camping Key Europe can be presented. Camping Key Europe is a digital benefit card providing access to discounts with selected partners. The card may be purchased digitally via the Camping Key Europe website, its associated app, or directly through the campsite.

Mailout

By completing a booking with us, the recipient consents to receiving newsletters and other relevant communications. Mailings will continue until the recipient unsubscribes.

Personal data and GDPR

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) for the purposes of booking, payment, and communication.

Governing law and dispute resolution

These terms are governed by Swedish law. Disputes may be submitted to the National Board for Consumer Disputes (ARN) or to a Swedish court of law.

Final Provision

The campsite reserves the right to amend, interpret, and update these terms and conditions. By completing a booking, the guest accepts all the above terms and conditions.